PLEASE NOTE: Packages are shipped from China/Hong Kong, so there might be customs duties when your package arrives. This
is your responsibility and is not included in our prices.
Shipping
Policy
The
cost of shipping is based on the weight of purchase and the address it
is delivered to. The destination must be a physical address and not a
PO Box. Please allow 1-3 business days to process your order prior to
shipping. If the product you order suddenly become out of stock, please
allow an additional 2 to 4 weeks for delivery.
Shipping:
* Delivery should take between 3 to 20 business days.
* Tracking number will be provided.
Return Policy
1)
Absolutely,
No return will be considered after 30 business days from
delivery date for all our products. 20% Re-stocking Fee and other
applicable fees apply for all return for non-defective items.
2)
We accept Merchandise Return for Full Refund (after deducting shipping
cost both ways) for ONLY Defective item (s) which are not repairable or
replaceable by us.
3) If customer claims that an item is found
defective upon delivery, customer must accept a replacement brand new
unit or item with similar condition from us. If customer decides to
cancel the order at that point within 30 business days, customer will
be charged 20% of the invoice value for re-packaging and handling /
order processing fee, all shipping costs, credit card charges and other
applicable costs associated with the transaction. All applicable
deductions will be deducted from the refund amount.
4) All
approved return products must be in original box, well packaged,
resalable and should include all the items shipped with the product.
You will be charged for missing items or damaged item. All return
products must accompanied with RMA (Return Merchandise Authorization)
number which will be issued by us at the time of approval. Return must
be made within 5 days from issuing RMA# by us. Customer is responsible
for shipping costs to return the item to us. As for all COD return and
return without RMA#, your shipment will be rejected at the time of
delivery.
5) For all warranty repair, customer must obtain RMA
number prior to returning the item to us. Without RMA number, shipment
will be rejected. Warranty is void if item is found to be misused,
mishandled, disassembled or operated outside the guideline provided in
user manual.
6) No refund will be made for products that are
opened & used or not in resalable or received in damaged condition
(only be determined by us or our appointed third party or shipping
company).
7) For all approved return items, we will refund back
the amount after all deductions to your credit card or send you refund
check within 30 days of returning items according to RMA guideline.
8)
Customers
must open the box and test the product upon delivery.
Customer must report all shipment damages and defective claims within 5
days from delivery. We will not consider and process any shipment
damages and defective claim after 5 days from the delivery date. After
5 days, all items will fall under standard product warranty.
9)
If any order is placed due to an error/ misunderstanding, you must
cancel your order within 24 hours from placing. However, if
cancellation is requested after 24 hours, you will be charged a 3%
order processing & documentation Fee. If item is already shipped
and refused by customer, shipment are subject to 20% re-packaging &
handling free, credit card charges as well as deduction of shipping
cost for both ways. The deducted amount will be adjusted from refund
amount. No exception will be made.
Shipping & Returns |
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